Christmas Break
Thanks for popping by! We’re off enjoying our Christmas break (as of 20th December), but don’t worry - all orders will be sent out when we’re back the week commencing 6th January. We’re expecting quite a flurry of orders upon our return, so we truly appreciate your patience! If you need something by a specific date, feel free to drop us a message - I’ll be keeping an occasional eye on my inbox over the holidays. Thank you, and have a wonderful time (don’t forget to indulge in those mince pies)! Best wishes, Sam x
Royal Mail Standard Delivery - 3 - 5 working days (Above for Christmas break information) - £4.95
Mustard Made - The Shorty - £8.95, The Lowdown, The Midi, The Skinny, The Kit, The Mixer - £14.95, The Twinny, The Standard - £49.90 - Typically 1 - 2 Weeks
We aim to process orders within 2 working days (we do not have collections on the weekend). During busy periods this may take a little longer. All orders are sent on a tracked service and delivery usually takes around 3 – 5 working days.
You will receive an email notification from Royal Mail with your tracking details once despatched.
Please double check the delivery address is correct. If your parcel is required to be re-delivered, there may be additional shipping costs.
For Mustard Made products - Please allow 1-7 working days for your order to be dispatched. Delivery times will vary depending on where you're based, but generally, this is between 2-6 working days from the date of dispatch. Please allow 1 - 2 weeks. Since these are sent by a third party, the lead times may vary slightly. We will keep you updated on any changes.
Returns
Christmas Returns Policy
Any items ordered between Friday 25th October 2024 and Wednesday 25th December 2024 can be returned up until, and including Sunday 5th January 2025 for a full refund back to your original payment method.
Please email info@spicerandwood.co.uk in order to arrange a return.
Only unused products in original condition and packaging will be refunded. We will refund the paid amount with the exception of any shipping charges that were applied to your order. We don't refund fees incurred for the return itself.
All Mustard Made products must be unused, unassembled and in the original packaging to be eligible for return. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your locker.
If you wish to purchase our products for styling / a photoshoot and plan to return, as a small one man business we please ask to email us beforehand.
Made to order Products
All of our made-to-order items are specifically ordered from our supplier for you and are not usually stocked by Spicer and Wood. This means you cannot amend the order once it has been placed and cannot cancel / return the order.
The lead time specified on the page is an estimate only. We will keep you updated if there are any delays, however we cannot accept liability for any loss or inconvenience if failure to deliver within the estimated time frame.
International Shipping
I'm afraid we currently do not ship outside of the UK.